PRIVACY POLICY
BIG DOG CHAINS® Privacy Policy
Last Updated: April 22, 2022
Your privacy is very important to us. This privacy policy explains what information BIG DOG CHAINS® collects, why we collect this information, and how we use and protect it.
📧 Questions About Privacy?
Contact our customer support team at info@bigdogchains.com or call 1-888-862-3121
📋 Table of Contents
📊 What Data Do We Collect?
We may collect personal information that can identify you, as well as non-identifying information. When you provide personal information through our website, it may be sent to servers located in the United States and other countries around the world.
Personal Information We May Collect:
- ✓ Your name
- ✓ Shipping and billing address
- ✓ Email address
- ✓ Phone number
- ✓ Payment method and billing information (for transactions)
- ✓ Purchase history and preferences
- ✓ Interests, age, and gender (optional)
🔍 How Do We Collect Your Data?
We collect data when you directly provide it to us, or we may obtain it from our business partners, contractors, and other third parties. We collect and process data when you:
- ✓ Register online or place an order for any of our products
- ✓ Voluntarily complete a customer survey or provide feedback
- ✓ Use or view our website (via browser cookies)
- ✓ Contact our customer support team
- ✓ Subscribe to our newsletter or marketing communications
💼 How Will We Use Your Data?
We collect your data to provide you with the best possible service and shopping experience. We may use your data to:
- ✓ Process and fulfill your orders
- ✓ Deliver the products and services you requested
- ✓ Manage your account and customer profile
- ✓ Respond to your customer service requests
- ✓ Send you special offers and product recommendations (with your consent)
- ✓ Improve our website content and user experience
- ✓ Develop and display relevant content and advertising
- ✓ Prevent fraud and ensure transaction security
🔒 How Do We Protect Your Information?
We implement multiple layers of security measures to maintain the safety of your personal information:
Our Security Measures:
- ✓ Secure Networks: Your personal information is contained behind secured networks accessible only by authorized personnel
- ✓ SSL Encryption: All sensitive information is transmitted via Secure Socket Layer (SSL) technology
- ✓ Database Encryption: Credit card information is encrypted in our databases
- ✓ Limited Access: Only authorized personnel with special access rights can view your information
- ✓ No Storage: We do not store credit card information after your transaction is complete
📧 Marketing Communications
We would like to send you information about products and services that we think you might like. However, you are always in control of your marketing preferences.
Your Marketing Rights:
- ✓ You can opt out of marketing communications at any time
- ✓ Click the unsubscribe button at the footer of any marketing email
- ✓ Email us at info@bigdogchains.com
- ✓ Call us at 1-888-862-3121
Note: Opting out of marketing does not affect order-related communications.
🍪 Use of Cookies
Cookies are small files that a website transfers to your computer's hard drive through your web browser. They help us provide you with a better shopping experience.
How We Use Cookies:
- ✓ Remember and process items in your shopping cart
- ✓ Understand your preferences based on site activity
- ✓ Analyze site traffic and user behavior
- ✓ Improve website performance and user experience
- ✓ Deliver personalized content and offers
Important: We do not use cookies to store or collect personally identifiable information. You can decline cookies through your browser settings, though some website features may not function properly without them.
For more information about cookies, visit www.allaboutcookies.org
🤝 Information Collected by Third Parties
We may work with third-party service providers to better understand our site visitors and serve relevant advertisements. These partners help us improve your shopping experience.
Our Advertising Partners:
One of our advertising service partners is NextRoll (AdRoll Group). They use tracking technologies to help us:
- ✓ Measure and analyze traffic and browsing activity
- ✓ Show relevant advertisements on third-party sites
- ✓ Measure and analyze advertising campaign performance
- ✓ Recognize you across devices and browsers
Learn more about NextRoll's privacy practices: NextRoll Privacy Notice
🚫 How to Opt-Out
You have the right to opt out of receiving marketing communications and targeted advertising at any time.
Opt-Out Options:
Email Marketing:
- Click the unsubscribe link in any marketing email
- Email us at info@bigdogchains.com with your opt-out request
- Call us at 1-888-862-3121
Targeted Advertising:
- NAI's Opt-Out Platform
- EDAA's Opt-Out Platform
- DAA's Opt-Out Platform
- NAI's Mobile Choices Page (for cross-device advertising)
⚙️ How to Manage Your Cookies
You can restrict or block cookies through your browser settings. Each browser is different, so check your browser's Help menu to learn how to modify your cookie preferences.
Note: If you turn cookies off, some website features may not function properly, and you may not be able to use certain services like the shopping cart.
🔗 Privacy Policies of Other Websites
Our website may contain links to other websites. Once you leave our website, we cannot be responsible for the protection and privacy of information you provide to other sites.
We encourage you to exercise caution and review the privacy policies of any website you visit.
🏛️ The California Consumer Privacy Act (CCPA)
California residents have specific rights regarding their personal information under the CCPA:
Your California Privacy Rights:
- ✓ Right to Know: Request disclosure of what personal information we collect and how it's used
- ✓ Right to Delete: Request deletion of your personal information
- ✓ Right to Opt-Out: Opt out of having your personal information sold (we do not sell personal information)
- ✓ Right to Non-Discrimination: No discrimination for exercising your privacy rights
How to Exercise Your Rights:
Submit requests to info@bigdogchains.com. We will respond within 45 calendar days. You must provide sufficient information for us to verify your identity.
Learn more: NextRoll's CCPA Information
📝 Policy Amendments
BIG DOG CHAINS® reserves the right to update this Privacy Policy from time to time to reflect changes in our practices and services. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to periodically review this policy to stay informed about how we protect your information. Your continued use of our website constitutes acceptance of any updates.
📞 Contact Us
Questions About This Privacy Policy?
We're here to help!
📞 1-888-862-3121
Available Monday to Friday, 10:00 AM - 6:00 PM EST
🔐 Our Privacy Commitments
🔒
Secure Data
SSL encryption protects your information
🚫
No Selling
We never sell your personal data
✅
Your Control
Opt out of marketing anytime
📋
Transparency
Clear information about data use
Quick Links
Last Updated: April 12, 2025