ORDERING & PAYMENTS
Ordering & Payment Information
Shopping at BIG DOG CHAINS® is safe, secure, and easy. We accept multiple payment methods and ensure your information is protected with industry-leading security. Order your premium collar with confidence!
How to Place an Order
Ordering your BIG DOG CHAINS® collar is simple:
- Browse Our Collections - Explore our full range of collars, including our vibrant Colors Collection
- Select Your Size - Choose your collar length and link size (0.5", 0.75", 1", 1.25", or 1.75") based on your dog's measurements
- Add to Cart - Click "Add to Cart" and continue shopping or proceed to checkout
- Review Your Cart - Verify your items, quantities, and apply any discount codes
- Enter Shipping Information - Provide your delivery address
- Choose Shipping Method - Select standard or expedited shipping
- Complete Payment - Enter your payment information securely
- Confirm Order - Review and place your order
- Receive Confirmation - You'll get an email confirmation with your order details and tracking information
Accepted Payment Methods
We accept the following secure payment methods:
💳 Credit & Debit Cards
- Visa
- Mastercard
- American Express
- Discover
💰 Digital Wallets
- PayPal
- Apple Pay
- Google Pay
- Shop Pay (for faster checkout)
🏦 Other Payment Options
- Shopify Payments
- Debit Cards
Payment Security
Your security is our top priority. All transactions on BIG DOG CHAINS® are protected by:
- SSL Encryption - Industry-standard 256-bit SSL encryption protects your payment information
- PCI Compliance - We meet all Payment Card Industry Data Security Standards
- Secure Checkout - Your payment details are never stored on our servers
- Fraud Protection - Advanced fraud detection systems monitor all transactions
- Privacy Protection - We never share your personal or payment information
Pricing & Currency
All prices on BIG DOG CHAINS® are displayed in USD (United States Dollars). Prices include the cost of the collar but do not include shipping, taxes, or duties, which are calculated at checkout based on your location.
Discount Codes & Promotions
Have a discount code? Enter it at checkout in the "Discount Code" field before completing your payment. Discount codes cannot be combined with other offers unless specifically stated. Follow us on social media to receive exclusive promotions and special offers!
Order Confirmation
Once your order is placed, you'll receive:
- Order Confirmation Email - Immediate confirmation with order number and details
- Shipping Confirmation Email - Tracking number when your order ships (typically within 1-2 business days)
- Delivery Updates - Track your package every step of the way
Taxes & Duties
United States: Sales tax is calculated and collected at checkout based on your shipping address and local tax rates.
Canada: GST/HST/PST is calculated and collected at checkout based on your province.
International: Customs duties, taxes, and fees may apply and are the responsibility of the customer.
Order Modifications & Cancellations
Need to modify or cancel your order? Contact our customer support team immediately. We process orders quickly, so we can only make changes if your order hasn't shipped yet. Once shipped, you'll need to follow our return process.
Payment Issues
If your payment is declined, please:
- Verify your card information is entered correctly
- Check that your billing address matches your card's registered address
- Ensure you have sufficient funds or credit available
- Contact your bank or card issuer to authorize the transaction
- Try an alternative payment method
If you continue to experience issues, contact our customer support team for assistance.
Your Purchase is Protected
Every BIG DOG CHAINS® collar comes with our lifetime warranty against manufacturing defects. When you order from us, you're not just buying a collar – you're investing in quality, durability, and peace of mind backed by our patented Big Dog Clasp® technology.
Questions About Ordering?
Our customer support team is here to help with any questions about ordering, payments, or your account. Contact us anytime – we're happy to assist!
Ready to order? Browse our full collection and find the perfect collar for your dog today!