FREE LIFETIME RE-SIZING
Please follow the instructions below to take advantage of your LIFETIME WARRANTY. Your first return will be sent back to you free of charge anywhere in Canada/USA. All further shipping charges must be covered by the customer.
(All Chokers have a 30-day exchange period only ( No Lifetime Resize ) - Price difference for longer lengths)
What to include in your package?
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Your item(s) for repair/exchange wrapped in plastic to avoid being scratched
(you can keep the original box/velvet pouch it was sent in!)
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The name, email or order number used to place the order
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A detailed note specifying the repair/exchange (always include desired length)
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The return address for your package - Returns will be sent to same address on file if not specified
If the name used to place the order is not the same as on the shipping label, please include the correct order details
Shipping & Shipping Label Instructions:
Return address:
1600 Rue Soucy #104, Saint-Hubert Quebec Canada J4T1A3
Category of Items: RETURN CANADIAN GOODS
Shipping details: RETURN/REPAIR CANADIAN GOODS UNDER WARRANTY
Packaging: Visibly write RETURN/REPAIR CANADIAN GOODS UNDER WARRANTY on the outside packaging
USA: We recommend sending your package with USPS or DHL Express. CANADA: We recommend sending your package with Canada Post.
INTERNATIONAL: We recommend sending your package with DHL Express or the courier most convenient for you.
*PLEASE DO NOT SEND WITH UPS OR FEDEX AS THEY AUTOMATICALLY CHARGE IMPORT/ BROKERAGE FEES*
ALL ADDITIONAL DUTIES & TAXES CHARGED BY OTHER COURIERS OR BY
INCORRECTLY SENDING THE RETURN WILL BE AT YOUR OWN EXPENSE
Please make sure to correctly follow all steps to avoid any shipping disruptions along the way.
Note that we are not responsible for any interruptions that occur throughout the shipping
process. Should there be an issue with your tracking, please directly contact the courier for all
further assistance as we are unable to do so on your behalf as the sender.
We thank you again for continuing to choose Big Dog Chains!
How to measure your dog's neck size?
It's really easy! You just need to wrap a measuring tape up to the middle of the neck, which is where you want the dog collar to sit. You don't have to add any slack just use the real measurement and we will do the rest.
Our dog collar sizing explainer video will show you exactly how to take measure your dog's neck size. The method for sizing in this video applies to any large breed dog like an American pit bull, pit bull, Doberman, Rottweiler, Great Dane, Bull Mastiff, Cane Corso, English bull dog, American bulldog and many more.
Dog Collar Sizing Video
Please watch the video below to get a more accurate understanding of how to measure you dogs neck for your new dog collar.
Customer Support
For all sizing assistance and return instructions, feel free to contact us or call 1-888-862-3121. Our customer support team is available to assist you by call from Monday to Friday, between 10:00 a.m. to 6:00 p.m. EST.
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